HLL first company to receive TPM certification in sales

Mumbai: Hindustan Lever Limited's (HLL) Mumbai Regional Office has become the first sales operation unit in the world to successfully implement Total Productive Maintenance (TPM), a tool for process excellence, in sales operations in any industry anywhere. This outstanding achievement has been recorded with HLL's Mumbai Regional Office receiving TPM Level-One certification.

TPM is usually applied in factories. HLL, which has been practising TPM in manufacturing since 1994, became a pioneer in applying TPM to sales operations in 2002 in its Mumbai Regional Office. HLL has introduced TPM in sales operations, after deriving immense benefits from it in its manufacturing operations. The objective of HLL's TPM initiative in sales operations is to become the best-in-class service provider by reorienting office processes

The Japan Institute of Plant Maintenance (JIPM), which accords TPM certification worldwide, has now certified that HLL's Mumbai Regional Office has achieved the Level-One certification. HLL has already rolled out TPM in its sales operations across the country in its other three regional offices too in Chennai, Delhi and Kolkata. These offices will come up for audit by the JIPM in the coming years.

The successful implementation of TPM in the Mumbai Regional Office has brought about significant improvements. Among them are improved delivery time to redistribution stockists, drastic reduction in damaged stocks, significant improvement in claims settlement, and in-transit stock display.

HLL began to implement TPM in manufacturing since 1994. As on date, TPM is in different stages of implementation in 28 factories. Four HLL factories have already received the TPM Consistency Award, and 14 factories have been awarded with the TPM Excellence Award.

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HLL is India's largest Fast Moving Consumer Goods company, touching the lives of two out of three Indians. HLL's mission is to “add vitality to life" through its presence in over 20 distinct categories in Home & Personal Care Products and Foods & Beverages. The company meets everyday needs for nutrition, hygiene, and personal care, with brands that help people feel good, look good and get more out of life.