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Investor Service Request

Standard norms for processing investor services requests by RTAs and norms for furnishing PAN, KYC Details and Nomination

SEBI, vide its Circular dated November 3, 2021 and subsequent notifications, made it mandatory for holders of physical securities to furnish details of PAN, KYC (Postal Address, Mobile Number, E-mail, Bank Details, Signature) and Nomination / Opt-out of Nomination.

Please note that folios, wherein any one of the above-mentioned documents / details are not available on or after October 01, 2023, shall be frozen by M/s. KFin Technologies Limited (our RTA). Further, in respect of such folio(s), you will not be eligible to lodge grievance or avail any services from the Company / RTA or receive dividend, till the above-mentioned details are furnished. Lastly, as per the above SEBI circulars, the frozen folios shall be referred by the Company / RTA to the administering authority under the Benami Transactions (Prohibitions) Act, 1988 and / or Prevention of Money Laundering Act, 2002, after December 31, 2025.

Therefore, the Shareholders holding shares of the Company in physical form are mandatorily required to furnish on priority, the following documents / details to our RTA, for KYC compliance of their folios and also ensure linking of their PAN with Aadhaar by June 30, 2023 or any other date as may be specified by Central Board of Direct Tax:

a. PAN Cards;

b. KYC details viz. Postal Address, Mobile Number, E-mail, Bank Details, Signature;

c. Nomination.

Lastly, SEBI, vide Gazette Notification no. SEBI/LAD-NRO/GN/2022/66 dated January 24, 2022, made it mandatory for listed companies to issue securities in dematerialised form only while processing Investor Service Requests (ISR) including issuance of duplicate share certificates, change of name, deletion of name, transmission, transposition, exchange / subdivision / consolidation / split of share certificates, demat, etc. SEBI, vide its Circular dated January 25, 2022 further clarified that for availing any of the aforesaid services, the request is to be made by the Shareholders in Form ISR-4.

Please click on the below links to access ISR Forms:

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